Curriculum
Vitae of :
David Divorne
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Address :
On request |
Date
of birth : December 14, 1980 |
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1031
Mex |
Nationality
: Suisse, Château D'Oex |
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Phone :
On request |
Married |
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Mobile :
On request |
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Professional experience
Logitech Europe SA,
« Analyst, IT Client Services» Mai. 2011
·
Gmail
migratuion project
·
Gmail
administration
· Windows 7 migration for our EPFL site.
·
Docs
and process creation
·
Management
tools creation
·
Mobile
phone management (order, test, documentation, configuration).
· Operations management (ticket, escalation, SLA)
Logitech Europe
SA, « Helpdesk Specialist Technician » Sept. 2010
In charge of
user support for our site at EPFL, Lausanne (~130 users),
this includes:
· User Support (Printer, Hardware, Software).
·
Mobile
Phone management (Iphone, Android)
·
Desk
phone Administration (Cisco)
· Training to employees (Lotus Notes, Desk phone, Synchronization)
·
Inventory
and stock management
Participation to the EU/World Wide Project, like:
· Move to our new building in EPFL (Preparation, Installation of workstations)
·
Gmail/Gcal/Gdocs,
·
Iphone/Android,
·
W7
rollout,
·
« Global
Service Desk »
·
Logitech
Lifesize
·
Cisco
rollout
Logitech Europe SA,
« Helpdesk Technician » 2001 – 2010
In charge of user
support for our site in Romanel-sur-Morges 2007 – 2010
Move to our new building
in Morges 2007
(Preparation, Installation of workstations)
Responsible for user support
for our offices in Budapest, Varsovie, 2002-2006
Paris, Zurich
Responsible of our Call registration system, PhonEX 2002-2004
Logitech stand at the
international faire CeBIT in Hanover March 2002 & 2004
« Junior Network & Telecom Technician » 2000-2001
Logitech Europe SA, « Junior Helpdesk Technician » 2000 – 2002
Internship in the Regional IS department of Philip Morris SA August-Sept. 1999
Project of
ASCII – EBCDIC conversion table for mainfraime.
Due to a wrong characters conversion between client and DB2 (OS/390)
a conversion table should be created.
Internship in Legal Department of Philip Morris August 1998
Internship in Legal Department of Philip Morris during 3 weeks.
Apprentice of cook at Mövenpick
Radisson Hôtel, Ouchy 1996-1998
(Lausanne)
Apprenticeship
of cook at Mövenpick Radisson Hôtel, Ouchy (Lausanne)
during 2 years.
Education and qualifications
Skillsoft Training (2011):
·
Business Coaching Essentials:
o Business Coaching: Getting Ready to Coach
o
Business
Coaching: Conducting Coaching Sessions
o Business Coaching: Building the Coaching Relationship
o Business Coaching: Using Different Coaching Styles
·
IT
Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 exam
o ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
o
ITIL
V3 Foundation Syllabus v4.2: Service Strategy Processes
o
ITIL
V3 Foundation Syllabus v4.2: Service Operation Processes
o
ITIL
V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals
o
ITIL
V3 Foundation Syllabus v4.2: Service Design Fundamentals
o
ITIL V3 Foundation Syllabus v4.2: Service
Design Fundamentals
Training Infolearn
"Deploying Microsoft Windows Vista Business Desktop" Mars
2007
Training CA Education
"Unicenter Sofware Delivery, July - August 2006
Unicenter Asset Managment, Unicenter Remote Control"
Training Digicomp TCP/IP, advanced 2005
Training Digicomp
TCP/IP, basic 2004
"Raccordement supérieur" at « Le
Sénevé » School, Lausanne 1999-2000
Informatics school at "l'Ecole des Arches", Lausanne 1998
Apprenticeship of Cook at Mövenpick-Radisson, Ouchy (Lausanne) 1996-1998
Secondary school, Collège du Léman, Renens 1992-1996
Primary school, Collège du Verdeaux, Renens 1988-1992
Primary school, Geneva 1986-1988
Languages